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Frequently Asked Questions
ABOUT OUR DIAMONDS
Our diamonds are sourced from major international Lab Grown Diamond producers.
PAYMENTS
We accept all major credit/debit cards, PayPal, Bank Transfer and also Cryptocurrencies such as, Bitcoin, Ethereum, Litecoin and more.
DELIVERY
"Your order will be shipped, fully insured, via FedEx. It will be packed under camera surveillance and dispatched within 3 working days from receipt of payment."
ORDERS
Once your Diamond has been dispatched we will email you the corresponding tracking number and online link so you can trace the delivery status of your order.
Every diamond delivery is shipped fully insured. Should there be any issue with the delivery of your Diamond, MX Diamonds will notify the relevant delivery service and open an investigation on your behalf.
Your 30 day money back guarantee begins the day you receive your item. You then have 30 days to return your item for exchange or a refund should your item not be suitable.
In the event you wish to cancel your order, please contact us directly on info@mxdiamonds.com and our sales team can assist you.