FAQ

Our diamonds are sourced from major international Lab Grown Diamond producers.

We accept all major credit/debit cards, PayPal, Bank Transfer and also Cryptocurrencies such as, Bitcoin, Ethereum, Litecoin and more.

Free shipping is included for all diamonds. Diamonds will be shipped from Antwerp, Belgium by Malca-Amit, Brinks or Ferrari. The diamonds will be packed under camera surveillance and sent fully insured direct to you within 3 working days after receipt of payment. Buyers outside the EU should take into account the applicable import taxes.

Once your Diamond has been dispatched we will email you the corresponding tracking number and online link so you can trace the delivery status of your order.

Every diamond delivery is shipped fully insured. Should there be any issue with the delivery of your Diamond, MX Diamonds will notify the relevant delivery service and open an investigation on your behalf.

Your 30 day money back guarantee begins the day you receive your item. You then have 30 days to return your item for exchange or a refund should your item not be suitable.

In the event you wish to cancel your order, please contact us directly on info@mxdiamonds.com and our sales team can assist you.